This Privacy Policy explains how (“we”, “us” or “our”) collects, uses, stores and protects personal data when you visit this website or contact us through it. We process personal data in accordance with the Personal Data Protection Law of the Sultanate of Oman, issued by Royal Decree No. 6/2022, and its Executive Regulations.
1. Who is responsible for your data
We are the controller of the personal data described in this policy. You can reach us at:
- Ghala Industrial Area, Muscat, Sultanate of Oman
P.O. Box 390, Muscat, Oman - Phone: +968 2459 7165
- Email: contact@sultan-s.com
2. What we collect
We only collect the personal data you choose to give us through the forms on this website, plus a small amount of technical information needed to run the site.
Contact form
Your name, email address, phone number (optional) and the message you write.
Request a Quote form
Your company name, your name, email address, phone number, the service you are interested in, your expected timeline and the job details you provide (for example cargo type, routes, dimensions or dates).
Career applications
Your full name, email address, phone number, the position you are interested in, your message and the CV you upload (PDF or Word). A CV can contain whatever you put in it, so please do not include sensitive information such as health details, religious beliefs, ID or passport numbers, or bank details unless we specifically ask for them.
Technical information
- Session cookie: when you visit, the site sets one temporary cookie that keeps your browsing session. We use it to prevent spam and repeated form submissions and to count visits. It is deleted when you close your browser.
- Visit statistics: we keep a simple daily count of visits. This count does not include your IP address or any information that identifies you.
- Server logs: like all websites, our hosting provider automatically records standard technical data such as IP address, browser type, pages requested and the date and time of the request, for security and to keep the site running.
We do not use advertising cookies, tracking pixels or third-party analytics on this website, and we do not sell your personal data.
3. Why we use your data
- To reply to your enquiries and messages.
- To prepare and send quotations, and to plan and deliver the logistics and transport services you request.
- To review job applications and contact candidates about current or future vacancies.
- To protect the website and its forms against spam, abuse and unauthorised access.
- To meet our legal, accounting and regulatory obligations in the Sultanate of Oman.
We process your data on the basis of your consent, which you give when you submit a form, and where necessary to take steps at your request before entering into a contract, to perform a contract with you, or to comply with the law. You can withdraw your consent at any time (see section 8), although this does not affect processing that already took place.
4. Third-party services on this website
Some parts of this website load content from other providers. When this happens your browser connects directly to them, and they may receive your IP address and browser information under their own privacy policies:
- Google Fonts (Google) for the website’s typefaces.
- OpenStreetMap map tiles for the locations map, loaded with the Leaflet library from cdnjs (Cloudflare).
- YouTube or Google Drive when you play an embedded video.
- WhatsApp (Meta) if you tap the WhatsApp button, and Google Maps if you tap “Get Directions”.
- Our social media pages (such as LinkedIn, Instagram and X) if you follow a link to them.
We are not responsible for the privacy practices of these providers and recommend reading their policies.
5. Who we share your data with
Your data is accessed only by our authorised staff who need it to handle your request. We may share it with:
- Our website hosting provider, which stores the website and its database on our behalf.
- Subcontractors, partners or carriers where this is needed to quote for or deliver the service you asked for.
- Government authorities, courts or regulators where the law requires it.
- Professional advisers, such as lawyers and auditors, under a duty of confidentiality.
Our hosting servers may be located outside the Sultanate of Oman. Where personal data is transferred outside Oman, we do so only as permitted by the Personal Data Protection Law and with appropriate safeguards in place.
6. How long we keep your data
- Messages and quote requests: for up to 24 months after our last contact with you, or longer if they become part of a contract or our legal records.
- Job applications and CVs: for up to 12 months after you apply, so we can consider you for future openings, unless you ask us to delete them sooner.
- Session cookie: until you close your browser.
When data is no longer needed it is securely deleted.
7. How we protect your data
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), password-protected administration with login attempt limits, restricted staff access, and secure storage of uploaded files that cannot be opened directly from the website. No method of transmission over the internet is completely secure, but we work to protect your data and will notify you and the competent authority of any personal data breach as required by law.
8. Your rights
Under the Personal Data Protection Law you have the right to:
- Withdraw your consent to the processing of your personal data.
- Request access to, and a copy of, the personal data we hold about you.
- Request that inaccurate or incomplete data is corrected or updated.
- Request that your data is transferred to another controller.
- Request that your data is deleted once it is no longer needed for the purpose it was collected for.
- Be informed if your personal data is affected by a breach.
- File a complaint with the Ministry of Transport, Communications and Information Technology if you believe your data has been mishandled.
To exercise any of these rights, email us at contact@sultan-s.com. We may ask you to confirm your identity before acting on your request, and we will respond within the time required by law.
9. Children
This website is intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with its “Last updated” date. Please check back periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at contact@sultan-s.com.